**Our Upcoming Bootcamp Starts May 1st 2025**:
**Shape the future with Ergeon!**:
As a **Pre‑Sales Specialist** at Ergeon, you'll be the first human point of contact for new prospective customers, introducing them to Ergeon's product offerings and guiding them through the sales process with warm, curious and clear text-based conversations. You'll ensure customers feel seen and ready for next steps, connecting with them one message at a time, and handing them off to our Senior Sales team members with clean, well-documented next steps.
With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we're shaping the future of the home improvement industry.
**Learn more about Ergeon and our globally distributed team!**:
- **️**What You'll Be Doing**
- Claim and respond to new customer leads within 15 minutes of their request.
- Use internal tools like our quoting tool, and Google Maps to map out property lines.
- Personalize messages by understanding the customer's needs and using your own voice.
- Ask smart questions to clarify needs based on what customers have already told us; some considerations to present:
- Do you need a gate? vs Can you walk me through who and what would be moving through this space?
- Think of: pets, lawn mowers, vehicles, or other types of equipment, so that we can better design your gate size, materials and security specifications?
- Schedule remote video estimates for customers with our Sales team.
- Keep tools like Front, Slack,



and Pipedrive updated for seamless handoffs to other members of the Sales team.
- Stay organized and proactive with follow-ups.
**What We're Looking For**:
**Required Skills and Experience**:
- Consultative Sales or Project Management / Project Scoping skills.
- Natural curiosity and proactive question-asking: you're able to infer information based on mínimal context or visual clues and aren't afraid to dig deeper when something doesn't add up.
- Excellent written English; comfortable mirroring tone and style.
- Tech-savvy, able to juggle multiple tools.
- Highly organized and detail-oriented.
- Emotionally intelligent communicator.
- Comfortable working independently in a remote setup.
**Preferred Skills and Experience**:
- Experience in customer success or pre-sales.
- Familiarity with Slack, Front, and/or Pipedrive.
- Dual-monitor setup.
**What You'll Need**:
- **Location**:
**Availability**:
- **Coverage window**: Monday through Sunday, 7 AM Eastern Time to 8 PM Pacific Time.
- **Your shift**: 8 hours per day, 5 days per week, scheduled somewhere within the window above.
**Weekend Work**
- Expect some weekend shifts. We balance capacity, so your 5 working days may include Saturday and/or Sunday.
- **Tools & Tech**: To thrive in this role,



you'll need a professional-grade remote setup that meets these minimum requirements:
**Device & Performance**
- **Processor**- _Windows (Intel)_: Core i5, 14th Gen or newer
- _Windows (AMD)_: Ryzen 5, 7000 Series or newer
- _Mac_: Apple M1 Pro or newer — M4 (non-Pro) also accepted
- **Memory**:
- _Windows_: 16 GB DDR4 RAM
- _Mac_: 16 GB unified memory (minimum)
- **Storage**: 512 GB NVMe SSD
- **Graphics**:
- _Windows_: Integrated Graphics (Intel Iris Xe or AMD Radeon 680M or higher)
- **Display**: Full HD (1920 x 1080)
**Software & OS**
Windows 10/11 (64-bit)
- Latest stable macOS
**Additional Setup**
- Stable internet**:10 Mbps upload / 20 Mbps download** (minimum)
Noise-canceling headset with microphone
- Power backup**:250-300W UPS**
- Access to **1.5 GB/day of data** during outages
**What We Offer**:
- **Compensation**: USD $9/hour. Paid weekly via Upwork.
- **Bootcamp**: A 2-week, fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success; followed by a 4-week trial period after graduation.
- **Some of our Benefits & Perks**:
- **Immediate**: Birthday day off and language classes.
- **Post-Training**: Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget.
- **After 6 Months**: Stock options, versátil PTO, and subsidized health insurance.
- **After 1 Year**: Laptop replacement fund.
**Take the leap and join us on this exciting journey!**
Be part of Ergeon and elevate your career while making a meaningful impact.

📌 Pre-sales Specialist (Ciudad de México)
🏢 Ergeon
📍 Ciudad de México