Description

Position Summary

The Manager, Digital + Tech Transformation Sales and Reservations Specialist CALA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the VP Sales & Distribution, with a dotted line to the Sr. Director, Digital + Technology Transformation Lead CALA.

This role will provide a bridge between current and future hotel sales operations, guiding deploying hotels on the new systems and business processes that support the customer journey to ensure a smooth transition and cutover. They will provide workshops and trainings to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems and business processes from Day 1.

To accomplish this, the Manager, Digital + Tech Transformation Sales and Reservations Specialist will develop subject matter expertise covering the end-to-end systems and processes that Associates will use to deliver great customer experiences, including Opera Cloud PMS, OSEM, SFAWeb/One Source, and use that knowledge to support hotel teams across CALA.



The successful candidate will have a deep knowledge of existing sales and event management operations within CALA and the systems that support it, including Opera PMS, MARSHA, Opera S&C; 5.6 SFAWeb/OneSource, EMPOWER: RES, Group Housing Solutions and the Marriott Bonvoy loyalty program. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the impact this will have on all elements of sales systems and group housing tasks as well as third party platforms and tools used by the sales & catering teams.

Key Responsibilities

End-to-End Testing and Product Validation:
- Contribute to end-to-end business process validation testing for the discipline, collaborating with relevant stakeholders in Sales and Reservations disciplines in CALA

End-to-End Deployment Validation:
- Lead validation of deployment resources, Land-It tasks, and other items to ensure de

📌 TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA (Ciudad de México)
🏢 Marriott Hotels Resorts
📍 Ciudad de México