**About the Role**:
**Key Responsibilities**:
**Automation Execution & Campaign Management**:
- Implement workflows for lead nurturing, engagement, and reactivation programs.
- Monitor campaign performance and proactively resolve technical or operational issues.
**Platform & Data Management**:
- Support the management of marketing automation platforms (e.g., Marketo, HubSpot, or Pardot).
- Ensure seamless data integration between marketing automation tools and CRM (e.g., Salesforce).
- Maintain segmentation lists and improve targeting strategies.
**Optimization & Reporting**:
- Assist in A/B testing and performance tracking for automated workflows.
- Analyze key metrics (open rates, conversion rates, engagement trends) and recommend optimizations.
- Document automation processes and create basic playbooks for internal stakeholders.
**Compliance & Best Practices**:
- Perform quality checks to validate campaign setup and data inputs.
**Key Qualifications**:
- Hands-on experience with Marketo, HubSpot, or similar automation platforms.
- Familiarity with CRM integration (e.g., Salesforce) and data segmentation.
- Strong analytical skills and experience with reporting tools.
- Ability to collaborate with cross-functional teams in a fast-paced environment.
**Preferred Skills**:
- Experience with A/B testing and campaign optimization.
- Exposure to localization workflows for multilingual campaigns.
- Understanding of lifecycle marketing strategies.
This role is ideal for someone looking to deepen their expertise in marketing automation while working in a dynamic, data-driven marketing team.




Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster general diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

📌 Marketing Automation Specialist (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México