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Joining OPmobility means stepping into a integral group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere.

The quality engineer works to ensure a product provides a high level of quality that meets customer expectation. Quality engineering involves ensuring that the different products are fully operational, effective and free from defects. Verifying the quality and performance of the products in addition to troubleshooting the rectification of any existing errors or defects. The quality engineer is responsible for analyzing the product under various working conditions and confirming that the product delivers its promise. The quality engineer work involves designing or specifying inspection and testing mechanisms and equipment; analyzing production limitations and standards and recommending revision of specifications when indicated.



In addition they formulate or help formulate quality policies and procedures as well as conducting training on quality concepts and tools; they interface with all other engineering components within the company and with customers and suppliers on quality related issues.

Primary Accountabilities:
- Ensure Customer Specific Requirements and follow up through KPIs.
- Be the main contact to the assigned Customers and respond in a timely manner all external quality complaints (Customer, Resident, warranty) by the customer and document all corrective actions to ensure quality.
- Responsible for the administration of RMAs process, creation, control, follow up and inform finance department in advance or when we have customer debits for this reason.
- Create quality alerts for external complaint.
- Lead and management internal auditors
- Maintain constant communication with Process Quality Engineers.
- Estimate, provision, monitor and maintain quality cost under control and inside of the indicator.
- Assure the customer satis

📌 Site Quality Customer Professional (México)
🏢 Opmobility
📍 México