Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
- COACHING AND TRAINING

Sales methodologies
Role-playing
Onboarding
Mentorship
Performance improvement plans
- DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

Implement service & retail education plans aligned with business priorities
Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
Pilots & monitors Retail Education's Efficiency
- TRANSMITS, MEASURE & EMPOWER

Designs & implements appropriate learning solutions for Retail Signature
Delivers & transmits Education Contents
Provides personalized follow-up & coaching on the spot
Animates learning communities with passion
- ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

Fosters empathy and credibility




Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature
It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.
Key responsibility 1:

LEARNING & DEVELOPMENT
Implement and measure training and coaching strategies in an omni channel environment to maximize sales.
- Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
- Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
- Drive boutique performance, including but not limited to Category performances.
- Train & develop the talent of boutique team by carry out Coaching on

📌 Retail Sales (Ciudad de México)
🏢 Richemont de Mexico deCV.
📍 Ciudad de México