Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Agile Coach
Mexico (Remote)

This recruitment process will be conducted in English. To ensure a timely review, please submit your resume in English.

Role Overview:
Delivery consistency across the Genesys IT Platform organization directly impacts how effectively teams deliver reliable, scalable solutions that support integral customer engagement. This role ensures agile practices translate into measurable delivery outcomes by embedding discipline, transparency, and continuous improvement across Platform teams.



You will influence how work is planned, executed, and optimized, helping teams operate with clarity and accountability while enabling leadership to trust delivery insights. At Genesys, you contribute to powering meaningful customer experiences through innovation, collaboration, and operational excellence, while gaining visibility into enterprise-level initiatives and shaping agile standards at scale. This role offers the opportunity to expand your impact across multiple teams while driving continuous improvement in a modern, technology-driven environment.

Key Responsibilities:
- Drive consistent agile execution across assigned Platform teams, improving sprint predictability, delivery quality, and alignment with business priorities
- Shape and evolve agile standards by translating real team delivery insights into scalable frameworks, templates, and best practices
- Facilitate sprint planning, retrospectives, and

📌 Agile Coach (México)
🏢 Genesys
📍 México