Job Title: Mainframe Production Support Specialist

Key Skills: Good mainframe knowledge, including CICS, DB2, COBOL, MQ, TWS and SPUFI

Experience: 4+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Mainframe Production Support Specialist (22199) with the following skill set.

This role exists to restore disrupted services quickly and safely by leading incident investigation and service recovery, communicating impact and progress to stakeholders, and ensuring appropriate escalation and control adherence across incident, change and release activities.

What you’ll do

Service support & incident management
- Respond to user queries on system/service usage and regulatory requirements (as applicable).
- Lead service recovery for incidents by coordinating multiple parties and driving actions to restore service.
- Investigate incidents, identify immediate mitigations, and ensure services are resumed from a disrupted state quickly.
- Communicate service impact, recovery progress and recovery plans clearly to stakeholders across regions.




- Escalate critical incidents appropriately and provide regular, structured updates through to resolution.

Problem management & continuous improvement
- Participate in post-incident reviews to capture root causes, lessons learned and follow-up actions.
- Create and maintain knowledge articles, runbooks and operational documentation to improve team capacity.
- Identify recurring issues and propose improvements to reduce resolution time and minimise service impact.

Change & release support
- Participate in change review activities to ensure adherence to our policies, procedures and control requirements.
- Raise concerns on potential or presente risks identified during change planning and execution.
- Support change activities such as role swaps, disaster recovery tests, patching and evergreening activities.

What you’ll need (essential)
- Proven production support and service management experience, with 5–

📌 Mainframe Production Support Specialist (Ciudad de México)
🏢 Encora
📍 Ciudad de México