**Job Title: ServiceNow Developer**
**Location**: Hybrid - Mexico City or Guadalajara, Mexico
**Overview**:
**Key Responsibilities:ServiceNow Platform**:
- Perform scripting, integrations, and implementations in **CMDB**, **ITOM**, or **ITSM**.
- Maintain and improve **Customer Service Management (CSM)** capabilities within the ITSM framework.
- Participate in architecture planning, migrations, installations, and upgrades.
- Ensure scalable and extensible architectural designs for the platform.
- Conduct capacity planning, performance tuning, and technology optimization.
- Execute and manage backup, disaster recovery, and maintenance plans.
- Perform regular audits to ensure accuracy of CI data and compliance with metric standards.
- Manage day-to-day operations and resolve platform issues through RCA and effective troubleshooting.
- Create and maintain documentation: SOPs, DRMs, operations manuals, test plans, and architectural guidance.
**Reporting & Continuous Improvement**:
- Provide weekly reports to clients and internal leadership.
- Implement Service Improvement Plans (SIP) through automation and innovation.
**Team Management:Resource Planning & Hiring**:
- Forecast and fulfill talent requirements for the team.
**Talent Development**:




- Drive onboarding, training, and career development programs.
- Promote diversity and support the growth of high-potential employees.
**Performance & Engagement**:
- Set performance goals, conduct evaluations, and provide feedback.
- Lead engagement initiatives and foster a positive work environment.
- Recognize and reward high-performing team members.
- Encourage innovation by assigning challenging and impactful projects.
**Qualifications**:
- Proficient in ServiceNow scripting and integrations, with strong expertise in **CMDB**, **ITOM**, or **ITSM**.
- Hands-on experience with **Customer Service Management (CSM)** - **Mandatory**.
- Excellent English communication skills - **Mandatory**.
**Preferred Skills**:
- Knowledge of platform upgrade best practices and discovery/mapping processes.
- Experience working in enterprise-scale environments and with general teams.
- Strong problem-solving skills and ability to manage multiple priorities.
Tipo de puesto: Jornada completa
Sueldo: Hasta $85,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: remoto híbrido en 44266, Observatorio, Jal.

📌 Servicenow Developer (Observatorio)
🏢 Fixity
📍 Observatorio