Customer Success Manager - Latin America (LatAm)
**Company Description**
Jurny is the ultimate all-in-one solution designed to streamline vacation rental property management and enhance guest experiences. By consolidating all necessary tools into a single, intuitive platform, Jurny eliminates the hassle of using multiple apps, dashboards, fees, and providers. Join us in shaping the future of hospitality and experience unparalleled efficiency and excellence in vacation rental property management. We are committed to elevating property management and guest satisfaction to new heights.
**Role Description**
This is a full-time remote role for a Customer Success Manager located in Latin America (LatAm). The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships with clients, and looking for opportunities to enhance customer retention. Daily tasks will include addressing client inquiries, resolving issues, and analyzing customer feedback to improve Jurny's services and platform.
We seek an experienced and passionate Customer Success Manager (CSM) to join Jurny, a high-growth SaaS company disrupting the Short-term rental/Vacation rental space.




As the primary point of contact for Jurny customers, you'll build strong relationships with both internal and external stakeholders. Key responsibilities include: managing client onboarding and training, developing success plans, coordinating between sales and support teams, ensuring rapid customer value realization, maintaining high product engagement, building customer loyalty, reducing churn, overseeing the support process, advocating for customers, nurturing a customer-centric culture, and resolving issues.
Fluency in English (written and verbal) is required. Knowledge of Spanish or other languages is advantageous.
**Qualifications**
- Customer Satisfaction and Customer Service skills
- Analytical Skills
- Customer Retention and Relationship Building skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Experience as a remote employee
- Experience in the hospitality industry
- Experience with Jurny, Hostaway, Guesty, or other related products is a must
- Bachelor's degree in Business, Communications, or a related field
Pay: From $1.00 per year
Work Location: Remote

📌 Customer Success Manager - Must Reside in Latam (México)
🏢 Jurny
📍 México