The Ops Support Associate 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Organize and analyze expense data and work directly with Finance and Expense Management partners to reduce expense base by developing and implementing workstreams
- Detect and devise data assessment and compilation, research techniques, data interpretation, and analytical methodology to use for key analysis purposes
- Assist with business reporting, including maintaining Monthly Operating Report, Business Scorecards, Business Review templates and the continuity of Business and Resolution planning
- Monitor requirements related to compliance with corporate policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
**Qualifications**:
- 0-2 years of relevant experience
- Proficient in Microsoft Office




- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Conocimientos requeridos**:
- Experiência en Aclaraciones y/o Quejas mínimo de 1 año
- Conocimientos en Dictamen de Aclaraciones y quejas de preferencia en regulatorios (UNE, SIGE, Audiencias)
- Identificación de Riesgos en procesos / hallazgos en dictaminación
- Conocimiento de Políticas / Regulaciones aplicables a Aclaraciones y Quejas
- Conocimientos de Excel (tablas dinámicas/cruces, fórmulas)
**Skills**:
- Conocimiento en sistemas/ Admwin/ Eclipse/OC/Ondemand
- Trabajo bajo presión
- Orientado a resultados
- Analítico y Organizado
- Atento al detalle
- Buena redacción y ortografía**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex- Analista QA de Quejas y Aclaraciones / (Ciudad de México)
🏢 Citi
📍 Ciudad de México