**Go Lang Developer**:
- 4 to 8 years hands-on experience in Java, Go, and MongoDB
- Understanding of microservices, web services, and distributed systems.
- Experience with production/ platform tools (Jira, ServiceNow, Splunk, etc.)
- Good understanding of CI/CD pipelines and DevOps principles.
- Strong problem-solving skills and ability to work under pressure in critical situations.
- Excellent communication and coordination skills to work with cross-functional teams
- Previous experience in L3 support or Site Reliability Engineering (SRE).
- Exposure to monitoring and alerting systems.
- Experience in working in an Agile/Scrum environment.
Activities:
- Act as the L3 point of contact for incidents / queries raised by customers, L1 and L2 support teams.
- Analyze and resolve production issues, ensuring timely resolution with mínimal impact.
- Work on L3 Jira stories that cover bug fixes, system behavior clarifications, and data issues.
- Perform Short-Term Fixes (STF) and Long-Term Fixes (LTF) in coordination with development teams.
- Conduct data analysis and fixes for production records as needed.
- Collaborate with developers, testers, and operations teams to improve system reliability and incident response.
- Acknowledge, investigate, and respond to production support queries from customers,



L1 and L2 teams.
- Maintain logs, create incident documentation, and contribute to knowledge bases and runbooks.
Hybrid in Mexico City or Guadalajara
Advanced English
**͏**:
**Deliver**
- No
- Performance Parameter
- Measure
- 1
- Process
- No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
- 2
- Team Management
- Productivity, efficiency, absenteeism
- 3
- Capability development
- Triages completed, Technical Test performance
Mandatory Skills: Enterprise Platform Engineering Go Lang.
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

📌 Go Lang Developer (Ciudad de México)
🏢 Wipro
📍 Ciudad de México