About The Company
We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.
As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.
This is not a traditional software engineering role.
We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.

About the Role
As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.




You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The idóneo candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.
This role combines elements of:
- AI Solutions Consulting
- Business Process Analysis
- Operational Improvement
- Solutions Engineering
- AI Automation Strategy

Key Responsibilities
- Participate in sales, discovery, and client consultation meetings.
- Analyze operational workflows and identify opportunities for AI and automation.
- Conduct process mapping and workflow assessments.
- Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
- Develop business cases and ROI estimates for proposed solutions

📌 BPO AI Solutions Architect (Veracruz)
🏢 Resolv.Global
📍 Veracruz