The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills




- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PRINCIPALES FUNCIONES**:
- Desarrollar a los líderes.
- Planificación de sucesión.
- Manejo de grandes equipos (10 personas a cargo).
- Estrategias de cambios y proyectos.
- Conocimiento de hipotecario, PyMe,
- Mejora continua.
- Manejo de proceso de cobranza.
- Manejo de Lean Six Sigma.
- Soporte de procesos operativos.
- Recuperación de quitas y castigos
**REQUERIMIENTOS**:
- Se requiere experiência mínima de 2 años en gestión de equipos
- Experiência en diseño de procesos
- 2 años manejando equipos de trabajo.
- Experiência en Lean Six Sigma.
- Experiência en manejo de controles y documentos de procesos.
- Experiência en identificación de áreas de mejora (mejora continua).
- Soporte en proceso operativos.
- Experiência en diseño de procesos.
- Trabajo en equipo.
- Pensamiento estratégico.
- Habilidades para trabajar bajo presión.
- Conocimiento en segmento PyMe, Hipotecario. Etc.
- Experiência y conocimiento en matrices de PRMCA
- Administración de prioridades y requerimientos
- Manejo avanzado de Office
- Deseable experiência en cobranza y conocimiento de políticas y procedimientos.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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