**Date**:Jun 16, 2025
**Location**: Cuauhtemoc, Ciudad de México, MX
**Company**:Sempra Infraestructura
**SEMPRA INFRAESTRUCTURA**
Nuestra misión de ser la empresa líder de infraestructura energética en Norteamérica se materializa todos los días a través de nuestros valores, al hacer lo correcto, impulsar a las personas y formar el futuro. Como líderes con propósito en la industria energética, facilitamos el acceso a suministro de energía segura y sustentable que mejora la vida, inspira a las personas y abre posibilidades en todas partes.
Sé parte de nuestro gran equipo y llénate de energía. Postúlate a nuestra vacante como: Senior Unified Collaboration Engineer
- Primary Purpose_
- 2-4 sentences to summarize the primary role of the job._- Duties and Responsibilities_
- Responsibilities_
- Estimated % of Time_
**Value Delivery, Strategy, and Planning**
- Responsible for maintaining and operating all enterprise communication/collaboration network services to a high standard. Ensuring the availability, performance, and security of all systems.
- Identifies, evaluates, and deploys technology solutions, provides feedback, makes recommendations.
- Plans and executes strategy for collaboration infrastructure including lifecycle management, upgrades, new capabilities, and support.
- Develops, documents, and adheres to operational best practices.
- Works collaboratively with the business and IT to translate business needs and support the delivery of quality solutions.
- Functions as Unified Communications lead SME on assigned projects.
- Proactively identifies and addresses opportunities for improvement.
- Gives functional area impacted advice on strategic, tactical, and operational levels to different stakeholders at all levels of the organization.
- 35%
**Delivery and Execution**
- Plans, coordinates,



and executes complex network infrastructure maintenance, changes, and upgrades.
- Installs, configures, and documents unified communications systems.
- Troubleshoots, remediates, and performs root cause analysis of challenging technical issues escalated to the engineering level.
- Contacts and coordinates vendor, carrier, and remote support when necessary to resolve high impact issues and/or outages.
- Document and report problems to appropriate management, engineers and/or peers, including non-technical audiences
- Provide user training in collaboration systems. Facilitate large meetings to ensure a smooth experience.
- Coordinates, plans, and communicates planned and unplanned outages to the appropriate stakeholders.
- 50%
**Collaboration**
- Work with cross-functional IT and enterprise teams to build alignment and model commitment to high performance as “one team”
- Build relationship with business stakeholders, external service providers, and architecture teams; inspire ideas and exemplary solutions form inception through implementation
- Communicate with all levels of management and end-users during analysis, development, testing, and operational phases including status updates, issue identification, and approval requirements
- 10%
- Performs other duties as assigned (no more than 5% of duties).
- 5%
- Fiscal/Budget Responsibilities_
- Enter project/contract/vendor approval authority amount and/or budget responsibilities._




- Fiscal/Budget Responsibilities_
- Fiscal/Budget Responsibilities_
- Education_
- Education Level_
- Major/Description_
- Required/ Preferred_
- Bachelor's Degree
- In computer science, computer information systems, engineering, related discipline, or equivalent training and/or experience, including Military
- Required
- Experience_
- Years of Experience_
- Details_
- Required/ Preferred_
- 5+ years
- Experience in unified communications infrastructure (Cisco CUCM), including engineering, support, design, implementation, and operations
- Required
- 5+ years
- Experience working on a Cisco based network
- Preferred
- 5+ years
- Demonstrated in-depth understanding and experience configuring and
- maintaining networking hardware such as routers, switches, firewalls, etc.
- Preferred
- 5+ years
- Experience in Cisco VoIP/Collaboration tools
- Required
- 5+ years
- Experience in an enterprise level networking environment supporting multiple, diverse sites
- Required
- Knowledge, Skills and Abilities_
- Description_
- Proficiency_
- Technical Skills:
- Strong troubleshooting skills. Able to perform complex troubleshooting to isolate, diagnose, and correct problems.
- Demonstrated advanced ability to monitor the unified collaboration environment using hardware and software tools.
- Ability to establish and maintain a high level of user trust and confidence
- Advanced
- Technical Knowledge:
- Advanced knowledge of Cisco Unified Communications and Collaboration systems
- Advanced knowledge of Microsoft Teams
- Knowledge of Cisco routing, switching, and wireless technologies.
- Knowledge of various VPN products including Zscaler, Palo Alto Prisma Access (GlobalProtect), Pulse SecureKnowledge

📌 Senior Unified Collaboration Engineer (Cuauhtémoc)
🏢 Sempra Infrastructure
📍 Cuauhtémoc