Join a Growing Technical Support Team
We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America.
This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience.
Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures.
If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you.

What You'll Be Doing
- Serve as the first point of contact for customer technical support inquiries
- Troubleshoot and resolve basic technical issues using established processes and documentation
- Gather information and accurately diagnose customer concerns




- Document customer interactions thoroughly and accurately within company systems
- Escalate complex issues to higher-level support teams when appropriate
- Follow troubleshooting workflows and support procedures consistently
- Communicate clearly and professionally with customers across multiple channels
- Navigate multiple systems and applications simultaneously
- Maintain productivity, quality, and service standards
- Contribute to a positive customer experience while ensuring accurate issue resolution

Compensation & Contract
- USD $6.50 per hour
- Paid weekly in arrears
- Independent Contractor

Remote Work Environment Requirements
To be successful in this role, candidates must have:
- A dedicated, professional workspace free from distractions
- Reliable high-speed, wired internet connection
- Ability to work independently without direct supervision
- Consistent availability during scheduled working hours


Technical Req

📌 Tier 1 Technical Support Agent (Pachuca de Soto)
🏢 Resolv.Global
📍 Pachuca de Soto