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Job Category
Marketing & Communications
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About This Role
The Creative Operations Lead manages the full creative mix for Customer Success & Partner Marketing, directing agencies, AI tools, and the self-serve model — while owning the Bill of Materials as a living routing guide.



This person does not do all the creative work. They make sure the right work goes to the right resource, at the right quality, every time.

Priorities:
1. AI Innovation & Enablement: Pioneer the deployment of AI tools and automation to increase team bandwidth, automate routine production tasks, and ensure brand consistency across all creative output.
2. Strategic Leadership & Executive Engagement: Ensure a senior presence to lead executive-facing discussions, gain alignment on long-range strategic projects, and proactively manage senior stakeholder feedback.
3. Centralized Agency Model Management: Take full ownership of the agency/contractor model to drive organizational efficiencies and cost savings by streamlining delivery and auditing external spend.
4. End-to-End Creative Operational Ownership: Provide dedicated oversight for complex, long-range initiatives from inception through execution, ensuring momentum and m

📌 Creative Operations Lead, Customer Success (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México