Description
Truora is on a mission to simplify and secure digital interactions across Latin America. We are a leading technology company specializing in user authentication and background checks, helping businesses build trust with their users seamlessly.
We are looking for a proactive, empathetic, and tech-savvy Customer Success Manager (CSM) to join our dynamic team. As a CSM at Truora, you will be the primary advocate for our clients, guiding them from onboarding to full adoption to ensure they achieve maximum value from our solutions. You will be a trusted advisor, building strong, long-term relationships and playing a crucial role in our customers' success and, consequently, Truora's growth. If you are passionate about technology, problem-solving, and fostering client loyalty, this is the perfect opportunity for you.
Requirements
- Experience: 3+ years of experience in a Customer Success, Account Management, or a similar client-facing role, preferably within a B2B SaaS or technology company.
- English (B2 or higher)
- Experience with CRM and Customer Success platforms (e.g., HubSpot, Salesforce, ChurnZero, Gainsight)
- Business Intelligence Orientation: Ability to analyze and interpret customer data to drive decisions. You can identify patterns in usage, conversion, and behavior, translating them into actionable insights that impact retention, product improvements, and revenue growth.
- Revenue Orientation: Strong understanding of how customer activity translates into revenue. You proactively identify expansion opportunities, risks to revenue, and drivers of growth, managing your portfolio with a clear focus on business impact, not just customer satisfaction.
- Agency & Ownership: High level of ownership and initiative. You don’t wait for direction — you proactively identify problems, propose solutions, and drive execution. You take responsibility for outcomes within your accounts and actively contribute to improving processes, product feedback, and overall
📌 Customer Success Manager (México)
🏢 Truora
📍 México