Location:
Reynosa, Tamaulipas, Mexico
Job ID:
R0134126
Date Posted:
2026-06-12
Company Name:
Hitachi Energy Productos de Mexico
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:

The Opportunity

Are you passionate about hands-on IT support and ready to make a real impact in a fast-paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer-focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico.

This Day shift role (Monday–Friday, 7:20AM–4:56 PM) offers the chance to be the face of IT, solving real-world tech challenges and ensuring smooth operations for our on-site users.
You’ll be part of a general organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.

How You’ll Make an Impact
- Deliver ready-to-use computers and provide desk-side support to users.




- Troubleshoot hardware and software issues requiring physical intervention.
- Guide users through self-service tools and provide ad-hoc training.
- Manage inventory and update asset records in CMDB.
- Coordinate logistics for device shipments and warranty cases.
- Support IT equipment in meeting rooms and collaboration areas.
- Host and assist third-party technicians on-site.
- Monitor computer rooms for optimal functionality and compliance.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background
- Formal education or apprenticeship in IT from an accredited institution.
- Minimum 2 years of professional experience in IT support.
- Fluent in Spanish and English, with strong communication skills - (English level C1 or above).
- Proactive, solution-oriented, and able to work independently.
- Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.
- Legal aut

📌 OSS - IT Support Specialist Day Shift (Reynosa)
🏢 Hitachi
📍 Reynosa