Job Title: Senior Server Production Support

Key Skills: SQL, Java/J2EE, Unix, Oracle, MQ, and open systems (WebSphere)

Experience: 6+ years of experience.

Location: Mexico City

Mode: Hybrid

We at Coforge are hiring Production Support Specialist (22197) with the following skill set.

This role exists to restore disrupted IT services quickly and safely, lead and coordinate incident recovery across multiple parties, and provide clear stakeholder communications, operating with appropriate escalation and control awareness.

What you’ll do

Service support & incident management
- Respond to user queries on system/service usage and regulatory requirements.
- Act as service recovery manager for incidents, coordinating resolver groups to restore service quickly.
- Investigate incidents, diagnose issues, and drive actions to resolve system failures and stabilise services.
- Escalate critical incidents appropriately and provide regular updates on impact, progress, and recovery plans.
- Lead or contribute to post-incident reviews, ensuring actions are captured and followed through.





Problem management & continuous improvement
- Identify recurring issues and support root cause analysis to reduce repeat incidents and service impact.
- Develop and maintain knowledge articles, runbooks, and support documentation to improve team capability.
- Propose practical improvements to monitoring, triage, and recovery processes to shorten resolution times.

Change & release support
- Participate in change review activities to ensure adherence to our policies, procedures, and control requirements.
- Raise concerns and potential/presente risks to managers, supporting safe and compliant delivery.
- Support change activities such as role swaps, disaster recovery tests, patching, and evergreening.

What you’ll need (essential)
- Proven experience in production support and service management within Corporate Banking.
- Strong understanding of IT infrastructure across on-premises and cloud enviro

📌 Senior Server Production Support (Ciudad de México)
🏢 Encora
📍 Ciudad de México