Company Description

WHO WE ARE

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners

Job Description

The Shared Services Center (SSC) Manager - Mexico is responsible for leading and optimizing the operations of the SSC,



ensuring high-quality service delivery, operational efficiency, and alignment with Coface’s general strategy. This role drives continuous improvement, enhances service scope and productivity, and fosters strong collaboration with internal stakeholders across the Group.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and develop SSC Team Leaders and Managers to build a high-performing, engaged, and collaborative team environment.
- Provide strategic direction in alignment with the Group SSC Director (direct reporting line at HQ level).
- Promote a strong service-oriented culture, accountability, and continuous improvement.
- Drive talent development, succession planning, and capability building within the SSC.

Operational Excellence & Service Delivery
- Implement and continuously optimize the SSC operating model, including service management frameworks, service catalogues, and SLAs.
- Oversee daily operations

📌 Shared Service Center Manager (Ciudad de México)
🏢 COFACE
📍 Ciudad de México