Job Title

Administrative Assistant

We are looking for a proactive and detail-oriented Office Manager / Administrative Assistant to support the day-to-day operations of our Catalyst Mexico office. This is a hands-on role that combines administrative coordination, vendor management, compliance oversight, and facilities management in a fast-paced technology services environment.

Strong

English communication skills are required, as this role interacts directly with our international clients and partners.

Key Responsibilities

Office Operations

- Manage office supplies, inventory control, and service contracts to ensure smooth daily operations.

- Maintain an organized and consistently professional office environment, coordinating with cleaning staff and service providers to uphold appearance and operational standards at all times.

- Receive and manage incoming packages, shipments, and equipment deliveries; coordinate routing of legal and governmental correspondence as required.

Supplier & Vendor Management

- Source, onboard, and manage suppliers and service providers across office and facilities needs.

- Own the relationship with the building landlord, ensuring lease obligations, building regulations, and all required documentation are met and kept current.

- Ensure all vendors and service providers are fully compliant with company policies, including REPSE registration requirements for subcontracting under Mexican labor law.

- Maintain up-to-date supplier documentation, contracts, and compliance records; track and renew as needed.

- Conduct periodic vendor reviews to validate ongoing compliance and service quality.

- Manage direct vendor communications, including purchase orders, cleaning supplies, and incident resolution.

REPSE & Internal Compliance

- Maintain and manage electronic records for REPSE compliance, including validation of provider registrations and updates to the compliance database.

- Ensure all subcontracted service providers meet legal requirements under Mexican labor law at all times.

- Support internal and external audits related to facilities, vendors,



and compliance — workload can increase significantly during audit periods.

- Process purchase invoices, organize supporting documentation, and follow up on approvals as required.

Facilities & Maintenance

- Oversee cleanliness and organization of the office space; supervise maintenance staff and service providers.

- Coordinate with maintenance staff for repairs, upkeep, and facility-related needs.

- Manage on-site access control systems, security cameras, and facility audits.

- Plan and execute Utility Tests — structured exercises to verify the availability, reliability, and effectiveness of critical facilities and services that support business operations, ensuring continuity under both normal conditions and disruption scenarios.

Client Visit Logistics & Experience

- Own the end-to-end client visit experience, ensuring that every touchpoint — from arrival to departure — reflects the One Concentrix standard of excellence.

- Coordinate all visit logistics including transportation, catering, restaurant reservations, and on-site setup for clients, prospective clients, and internal stakeholders.

- Prepare materials, branded signage, and office presentation ahead of visits, creating an environment that communicates professionalism, warmth, and the Concentrix brand.

- Serve as the on-site host and point of coordination during visits, anticipating needs and ensuring a seamless, memorable experience for every guest.

- Collaborate with leadership on visit agendas and logistics, managing all moving parts across teams and vendors from planning through execution.

- During high-demand visit periods, this function takes priority and may require significantly expanded availability and coordination effort.





Event Planning & Coordination

- Support planning and execution of internal events, including Town Halls, Welcome Calls, and company-wide gatherings across our locations.

- Handle vendor coordination, venue logistics, and on-site arrangements for events.

- Manage recognition programs and WFH/engagement award logistics, including metrics tracking and prize coordination.

- Event workload varies — preparation and execution periods can require significantly expanded hours.

Ecosystem & Institutional Relationships

- Serve as the liaison with the University for collaboration agreements, ecosystem engagement, and compliance requirements.

- Coordinate regular touchpoints on office operations, upcoming events, and institutional planning with the University team.

Administrative Support

- Manage incoming and outgoing correspondence, mail, and package routing.

- Assist with special projects and ad hoc requests from leadership.

- Prepare materials for leadership meetings, Townhalls, and welcome sessions.

- Provide general administrative support to ensure efficient operation of the office.

What We're Looking For

- 2+ years of experience in office administration, facilities coordination, or a similar role.

- Strong English communication skills — written and spoken — required.

- Spanish proficiency required for vendor and landlord communications.

- Working knowledge of Mexican supplier compliance frameworks, including REPSE.

- Strong organizational skills with the ability to manage multiple priorities simultaneously.

- Proactive attitude and comfort working independently with minimal supervision.

- Experience managing vendor relationships and ensuring regulatory compliance.

- Familiarity with office tools (Microsoft Office).

- Availability to occasionally support events or visits at other company locations.

What We Offer

- A collaborative, international work environment.

- Direct exposure to a high-growth technology services operation.

- Competitive compensation based on experience.

📌 Administrative Assistant (Chihuahua)
🏢 Concentrix
📍 Chihuahua