Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Senior Customer Success Manager

Location: Mexico

Job Summary:
We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. In this role, you will be responsible for driving customer success, ensuring high levels of customer satisfaction, and fostering long-term relationships with our valued clients. The adecuado candidate will be a proactive leader with excellent communication skills, a strategic mindset, and a proven track record in managing customer success initiatives.





Key Responsibilities:
Customer Relationship Management:
- Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges.
- Serve as the primary point of contact for customers, becoming customer’s trusted advisor and ensuring their satisfaction.
- Conduct Joint Success Plans, regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth.

Customer Success Strategy:
- Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth.
- Working closely with our Partners to ensure end-users actively use the product, realize its value, and achieve their business goals.
- Identify and implement best practices for customer success, continuously improving processes and methodologies.
- Collaborate closely with sales, channel, product, and suppo

📌 Senior Customer Success Manager (Ciudad de México)
🏢 Thales
📍 Ciudad de México