TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance versátil and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description:
Working within the CSR/account team, the Senior Customer Service Representative is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. The Senior Customer Service Representative will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

What you'll be doing:

Relationship




- Support the Client Service Manager with the day to day running of their designated area of responsibility.
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools.
- Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.
- Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Client Service Manager.
- Prepare and lead monthly category review meetings using KPI and performance information from the relevant internal reports.
- Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences.

📌 CSR - Senior (Tijuana)
🏢 Trident Graphics NA
📍 Tijuana