About Our Client

Everything they do is simple, smart, and customer-focused. They are a team that supports each other and together help their customers through the intelligent design, deployment, and support of integrated audio-visual systems. You’ll have an opportunity to work in a central downtown location and with Canada's biggest and best organizations.
Our client is looking to add another amazing Managed Services Technician to the service team.

The Opportunity
- You are a champion of building positive customer experiences through delivering dependable, accurate, empathetic remote technical service.
- You possess a Swiss army knife skillset that is part can-do attitude, part technical acumen and part networker that ensures a client’s service needs are met by our client.
- With your breadth of technical knowledge from having been an installation technician, field engineer, programmer, or designer; diagnosing and solving audio visual system challenges with sometimes limited information excites you.

About Your Role

Technical Troubleshooting and Diagnostics




- Be the primary technical contact for assigned service requests/tickets.
- Gather information working with the client, the data presented, and the AV system documentation; to arrive at a diagnosis as quickly as possible.
- Escalate to the programming and field engineering teams as required if you are unable to resolve remotely.
- Obtain sufficient information to effectively escalate and dispatch the required technical team member to the client site.
- Ensure all required reporting, information, and notes are captured within ConnectWise.
- Knowledge of field wiring and terminations.
- Knowledge of structure and design for basic AV systems.
- Ability to recognize the requirement for escalation and the knowledge of who the escalation point will be.

Vendor Coordination
- Engage with the required vendor technical resources to effectively handle diagnosis and troubleshooting.
- Maintain positive relationships with

📌 Managed Services Technician (Ciudad de México)
🏢 Avomind
📍 Ciudad de México