Requisition ID: 22547
- Job Category: Sales & Customer Service
- Career level: Manager
- Contract type: Permanent
- Location: Zapopan, MX
**Job Title: Manager Customer Engagement Seals Americas**
Reports to: Regional Sales Manager
**Key Roles and Responsibilities**:
Execute SKF's strategy, establishing key performance indicators (KPIs) to propel impactful results.- Continually represent the voice of the customer.
- Foster a cultural shift towards success through curiosity, care, collaboration and courage.
- Inspire and lead your team to consistently deliver flawless customer experiences in every interaction.
- Work closely with the general factories to deliver flawless customer experiences.
- Identify opportunities for improvement, driving your team to meet and exceed service level agreements (SLAs).
- Utilize data-driven insights to analyze workload trends for effective workforce management.
- Collaborate with cross-functional teams to identify and implement solutions to customer challenges and opportunities.
- Work closely with sales, logistics, demand chain, finance and other departments to build a cohesive ecosystem that consistently delivers results.
- Develop, map, and optimize processes,



fostering a continuous improvement mindset and creating new ways of working.
- Set ambitious team goals and individual development plans to drive continuous growth.
- Manage performance plans as needed and actively engage in employee training and development.
**Qualifications**:
- University Degree, or equivalent experience in a related area in customer solutions, with proven experience in customer-facing roles, demonstrating a track record of driving positive outcomes.
- Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities.
- Experience with SAP, C4C, and mainframe systems.
- Exceptional written and verbal communication skills, complemented by strong presentation abilities.
- Proven leadership skills, with the ability to empower and inspire teams to achieve excellence.
- Outstanding organizational, time management, and planning skills.
- Proactive decision-maker with a keen business sense and the ability to drive purposeful action.
- Entrepreneurial spirit, self-motivated, and dedicated to achieving success.
- Willingness and ability to travel (up to 15% of the time, including visit to customers).

📌 Customer Engagement Manager (Zapopan)
🏢 SKF
📍 Zapopan