Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Integral supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description

Scope of Position
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Area, exemplifying teamwork by supporting pricing and billing peers, and complying with all regulations, procedures and policies applicable for Ocean Imports and the company overall.
Key Deliverables
Proactively monitor the following key metrics to achieve the expected results:
- Customer Loyalty
- Customer SOPs updated in a timely manner.
- Customer’s approved list – updated and complete.
- Operational Performance




- Complete 52 hours training per year (4.33 per month).
- OPS/OPA properly follow up.
- OSD properly follow up.
- Support billing accuracy: CFIT
- Edoc timely updates and recordkeeping.
- Track and Trace Ocean imports files daily.
- Service provider management (SPM)
- Service provider monitoring.
- SPM tools and resources usage.
- Data Quality
- EDI properly usage.
- EDE timely resolution (Within 5 Calendar Days).
- District Excellence understanding and execution.
- Security Health and Safety
- Security Policy.
- Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace environment.
- Responsible to inform immediately to the Branch’s Health and Safety representative any incident or accident, regardless if the affected employee does not look hurt.
- Compliance
- Federal Maritime Commission (FMC).
- Trade Partners.
- In bonds.
- Importer Security Fil

📌 Ocean Imports Agent (Nuevo Laredo)
🏢 Expeditors
📍 Nuevo Laredo