At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines integral reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
SUMMARY
The IT Process Engineer I has a dual responsibility. The initial one is to help with the "formalization" of the IT process focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle.



The second role involves the responsibility for the day-to-day operational activities required to ensure the process of responsibility functions as designed and revisiting or introducing processes using Information Technology Information Library (ITIL) as framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Drive the assessment, planning and authorization of changes to the IT production environment.
· Minimize disruption of services due to improper change implementation.
· Drive the identification of the root cause of Incidents or their prevention.
· Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
· Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
· Seek out, understand and interpret the IT organization and Jabil process requirements.
· Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, tim

📌 IT Process Engineer I (Guadalajara)
🏢 Jabil
📍 Guadalajara