**Job Opening: Real-Time Analyst (RTA)**
**Location**: Santa Fe
**Job Type**: Full-time
**Salary Range**: $15,000 to $30,000 MXN/month (depending on experience)
**About the Role**:
We are looking for a **Real-Time Analyst (RTA)** to join our Workforce Management team. This role plays a critical part in ensuring service level targets are met by monitoring real-time metrics, workforce adherence, and responding to operational needs. You will collaborate closely with internal stakeholders and global partners to support a world-class customer experience.
Your proactive approach and attention to detail will help prevent operational disruptions and support the accuracy of short-term planning and execution.
**Key Responsibilities**:
- Monitor backlog, inflow/outflow, and service levels in real time, taking immediate corrective actions when needed.
- Track agent adherence to schedules and notify leaders of any deviations.
- Analyze real-time and historical data to provide insights that improve daily performance.
- Generate reports on schedule adherence, absenteeism, shrinkage, and other key WFM metrics.
- Coordinate real-time requests and offline activities across different lines of business or geographies.
- Support skill assignment processes and communicate with the Global Command Center to ensure proper queue alignment.
- Maintain ongoing communication with partners and internal teams across time zones.




- Assist in onboarding and training new RTAs by providing guidance and on-the-job support.
**Qualifications**:
- **6 months to 1 year** of experience in a Real-Time Analyst or Workforce Management-related role.
- **C1 level English proficiency** (spoken and written).
- Strong analytical and decision-making skills under pressure.
- Advanced proficiency in **Microsoft Excel** and **Google Sheets**.
- Experience with WFM software; **Tableau** knowledge is a plus.
- Excellent communication skills and ability to work with stakeholders at all levels.
- Highly organized, proactive, and detail-oriented.
- Able to maintain professionalism and confidentiality in a fast-paced environment.
**Benefits**:
- Medical insurance
- Grocery vouchers
- Referral bonus program
- Free on-site parking
**Application Questions**:
- How much experience do you have in Workforce Management?
- What is your level of English?
- Are you available to work 100% on-site?
Tipo de puesto: Jornada completa
Sueldo: $25,000.00 - $30,000.00 al mes
Beneficios:
- Opción a contrato indefinido
- Seguro de vida
- Vales de despensa
Pregunta(s) de postulación:
- ¿tienes experiência en analisis en tiempo real de data o incidencias?
- ¿Esta abierto a esquema presencial por la zona de Santa fe?
Idioma:
- ingles avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Real Time Analyst (Parque San Andrés)
🏢 SOURCE HR
📍 Parque San Andrés