Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone?
We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.
This opportunity is idóneo for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.
If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details
- Remote (Mexico only)
- Independent Contractor
- $5.75 USD per hour
- Paid weekly in arrears
- Full-time opportunity
- Paid training

What You'll Do




- Handle inbound and outbound customer calls professionally and efficiently
- Assist pet owners with appointment scheduling, rescheduling, and general inquiries
- Follow clinic-specific procedures, workflows, and documentation requirements
- Accurately document customer interactions within CRM and scheduling systems
- Escalate urgent concerns according to established procedures
- Maintain a compassionate and professional tone during sensitive customer interactions
- Support veterinary clinics by providing exceptional customer service experiences
- Manage multiple systems and tasks while maintaining accuracy and efficiency
- Meet attendance, productivity, and quality expectations

Technical Requirements
Applicants must have:
- Windows 11 computer (Mac not accepted)
- Minimum 16 GB RAM
- i5 processor and higher
- Webcam
- USB headset
- Reliable wired high-speed internet connection (Ethernet cable)
- Quiet professional workspace
- Backup power solution strongl

📌 Remote Veterinary Client Support Representative (Monterrey)
🏢 Resolv.Global
📍 Monterrey