**Job Title: Senior Operations Manager**
**Location**: Mexico - Assigned Region (frequent travel between units required)
**Work Arrangement**: On-site (frequent travel between units required)
**Schedule**: Full-time, versátil hours including extended hours during events or audits
**Type of Contract**: Permanent
**Job Summary**
**Key Responsibilities**
- Lead the day-to-day operations of multiple venues, ensuring profitability, legal compliance, and adherence to company policies.
- Oversee corporate initiatives across HR, sales, marketing, safety, energy efficiency, and customer service.
- Manage event logistics, ensuring smooth execution, timing, and customer satisfaction.
- Handle real-time operational issues and provide immediate resolution.
- Review and authorize financial documents including budgets, forecasts, and pricing models.
- Participate in decisions related to investments, major purchases, and leasing.
- Lead labor negotiations and conflict resolution processes as needed.
- Develop, implement, and audit operational policies and procedures.
- Set and monitor performance goals with local managers.
- Ensure effective use of resources and achievement of key performance indicators (KPIs).
- Mentor and evaluate local operations managers, offering strategic guidance and feedback.
- Contribute to the development of marketing plans, menus, and revenue-generating strategies.
- Represent the organization in dealings with clients, regulatory bodies, and strategic partners.
**Required Qualifications**
**Education**:
- Bachelor's degree in Business Administration, Hospitality, Finance,



or a related field.
- Master’s degree is a plus.
**Experience**:
- At least 5 years in senior operational roles, preferably within stadiums, convention centers, event venues, hospitality, or large-scale service industries.
- Proven experience managing diverse departments and large-scale events.
**Skills & Knowledge**:
- Strong focus on operational excellence and service quality.
- Strategic mindset with analytical and results-driven thinking.
- Outstanding communication, coaching, and leadership abilities.
- Deep understanding of operations, budgeting, marketing, sales, and safety regulations.
- Expertise in managing cross-functional teams.
- Proficiency in ERP, CRM, and POS systems.
- Financial acumen for budget control and reporting.
- Resilience under pressure and problem-solving in dynamic settings.
- Fluent and professional communication, customer-focused approach.
- Familiarity with health and safety standards and relevant regulations.
- Intermediate to advanced English proficiency is desirable.
**Job Requirements**
- Willingness to travel frequently within the assigned region.
- Ability to work extended hours during events, openings, or audits.
**Core Competencies**
- Strategic Operational Planning
- Results Orientation
- Decisive Problem Solving
- Urgency and Accountability
- Effective Communication
- Conflict Resolution and Interpersonal Skills
- and substance-free workplace to ensure the safety and well-being of all employees.**
**At ttg, "We believe in making a difference One Person at a Time," ttg OPT.**
**IND 2

📌 Gerente Senior de Operaciones (Mexico Nuevo)
🏢 ttg Talent Solutions
📍 Mexico Nuevo