Descripción y detalle de las actividades
This position provides InSight Platform support to the Solar Turbines Customer Services Organization, Fleet Managers & Solar Customers. Responsible for InSight Connect solutions and to ensure continuous connectivity to InSight Platform.
Projects may include establishing and/or to maintaining and troubleshooting existing connectivity. Handling tickets and Managing Lifecycle campaigns.
Job Duties/Responsibilities may include but not limited to:
- Working closely with Customers, and Solar employees to troubleshoot InSight Connect network and/or other Solar Digital products.
- Providing support & interfacing with internal and external customers to maintain service agreement deliverables for connected equipment.
- Handling communication with fleet managers and customers regarding connectivity issues
- Troubleshooting connectivity (and other) issues with or without supervision (depending on complexity).
- Configuring, testing and troubleshooting different types of secure tunnels (IPSec, GRE, WireGuard) that meet defined requirements.
- Troubleshooting various issues within industrial networks and PLC solutions
- Collaborating with a team of Network & Systems Engineers to resolve networking issues
- Occasional customer site visits to assess and/or deploy Solar equipment on the field.
- Analyzing and understanding network schema that document the complexity of delivered services.
- Employee is also responsible for performing other job duties as assigned by Solar Digital management from time to time.
Experiência y requisitos
**Minimum Qualifications**:
- Advanced Oral and written communication skills in English.
- Ability to understand technical concepts and solutions, mainly in networking.
- Ability to learn new technologies, concepts, and processes.




- Ability to collaborate and communicate with colleagues and customers in resolving issues.
- Ability to diagnose and troubleshoot production connectivity issues at least on basic level.
- Accountability, planning/organization, and teamwork.
**Preferred Quilifications**:
- Bachelor's Degree or relevant experience in Network & Systems engineering.
- Experience with configuring and maintaining network infrastructure.
- Knowledge of Cisco devices (mainly for routing and secure tunneling)
- Knowledge of network tunneling IPSec, GRE, WireGuard, crypto map, etc.
- Knowledge of Linux operating system
- Knowledge of Iptables, tcpdump
- Experience with Firewall/Appliance like Palo Alto, Fortinet, Checkpoint, Cisco ASA,
- Experience with PLC
**Other valued Qualifications**:
- Bachelor’s degree in electrical, Electronical or Mechanical engineering.
- Ability and willingness to travel internationally.
- Multiple language capability.
- Passion for technology and an eagerness to contribute to a team-oriented environment.
- Ability to adapt quickly to a complex environment.
- Pro-active thinking - being flexible and creative.
- Self-motivated mentality - individual with passion in latest technology trends.
- Communication skills and the ability to collaborate with other team members.
Ventajas
- Beneficios de acuerdo a la LFT
- bonos anuales
- caja de ahorro
- fondo de ahorro
- seguro de gastos médicos
- servicios médicos en planta
- Seguro de gastos médicos menores
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SOLICITAR
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** Si

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