The Field Service Engineer responsible for delivering exceptional onsite technical support and operational services at customer locations. This role provides hands-on support for end-user devices, IT infrastructure, collaboration technologies, and enterprise hardware while ensuring timely resolution of incidents and fulfillment of service requests. The technician works closely with internal teams, customers, and third-party vendors to maintain high service quality, minimize downtime, and support business operations. Roles and Responsibilities: - Participate in troubleshooting for both hardware and software issues; - Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations - MACDs; Hardware changes (e.g.,



hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; - Provide onsite escorts for Third Parties; - Customer Location survey updates (rack elevations, current equipment, etc.); - Video room support including endpoints and meeting room panels; - Assisting with live events as requested by Customer - Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). - Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). - Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); - Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); - Validating that conferencing systems, telepresence systems, and video confe

📌 Field Services Engineer (México)
🏢 Astreya
📍 México