Bilingual Call Center Agent Location: On-site Position Overview We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States , providing high-quality customer service and sales support over the phone. The adecuado candidate must feel confident communicating in English on a daily basis , as all customer interactions will be conducted in English. This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience. Key Responsibilities - Handle inbound and outbound calls with U.S.-based customers in English . - Provide support regarding claims, orders, and customer complaints . - Perform telephone sales and follow up on assigned customer portfolios. - Ensure achievement of sales and service objectives . - Track and follow up on customer requests until resolution. - Coordinate with internal teams such as sales, logistics,



and technical service . - Maintain accurate records in digital platforms and systems. Requirements - Education: Bachelor's Degree (required). - Language Skills: - Advanced English level (B2–C1) – Mandatory . - This is a 100% bilingual position ; continuous communication with U.S. customers is required. - Experience: - At least 1 year of experience in customer service and/or sales processes. - Experience using digital platforms for buying and selling is a plus. - Technical Skills: - Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms . - Availability: Desired Skills - Excellent verbal communication skills in English . - Strong customer service and problem-solving skills. - Sales-oriented mindset with a focus on results. - Ability to work in a fast-paced, phone-based environment. - Team player with strong organizational skills.

📌 Bilingual Call Center Agent (México)
🏢 Grupo Modelo
📍 México