Position Summary The Quality Manager is responsible for leading all quality-related activities within the plant, ensuring compliance with customer requirements, IATF 16949 standards, internal procedures, and regulatory requirements. The role drives continuous improvement, customer satisfaction, product conformity, and operational excellence while managing quality systems, customer relations, supplier quality, and problem-solving activities.

Key ResponsibilitiesQuality Management System

- Maintain and improve the Quality Management System in compliance with IATF 16949 and ISO 9001.
- Lead internal, customer, and certification audits.
- Ensure compliance with customer-specific requirements (CSR).
- Monitor KPIs and quality performance metrics.

Customer Quality
- Act as primary contact for customers regarding quality issues.
- Lead customer complaint management and escalation processes.
- Coordinate 8D reports and ensure timely closure of corrective actions.
- Participate in customer visits, audits, and performance reviews.

Production Quality
- Ensure implementation and maintenance of Control Plans, PFMEA, and Process Flow Diagrams.
- Monitor production quality performance and drive defect reduction initiatives.
- Lead containment actions and root cause investigations.

Supplier Quality
- Support supplier development and supplier quality improvement activities.
- Monitor supplier performance and manage supplier corrective actions.
- Participate in supplier audits when required.
- PSCR Certification Mandatory

Continuous Improvement
- Lead problem-solving methodologies including:
- 8D
- 5 Why
- Ishikawa
- PDCA
- DMAIC
- Promote Lean Manufacturing and continuous improvement culture.




- Drive cost-of-poor-quality reduction initiatives.

Product Safety & Compliance
- Support Product Safety and Regulatory Compliance activities.
- Coordinate with the PSCR when applicable.
- Ensure compliance with customer and legal product safety requirements.

Team Management
- Lead and develop Quality Engineers, Quality Technicians, and Laboratory personnel.
- Establish performance objectives and development plans.
- Promote a strong quality culture throughout the organization.

RequirementsEducation
- Bachelor's Degree in Engineering (Industrial, Mechanical, Manufacturing, Automotive, or related field).
- Master's Degree preferred.

Experience
- Minimum 10 years of experience in automotive quality management.
- Experience with Tier-1 or Tier-2 automotive suppliers.
- Experience dealing directly with OEM customers (VW, Audi, BMW, Mercedes-Benz, Stellantis, Ford, GM, etc.).
- Proven experience leading customer audits and escalation management.

Technical Knowledge
- PSCR
- IATF 16949
- VDA 6.3
- APQP
- PPAP
- FMEA (AIAG-VDA)
- SPC
- MSA
- Control Plans
- 8D Methodology
- Core Tools
- Customer Specific Requirements

Languages
- Advanced English (mandatory).
- Spanish preferred.

Desired Competencies
- Leadership
- Strategic Thinking
- Decision Making
- Customer Focus
- Conflict Resolution
- Negotiation Skills
- Analytical Thinking
- Results Orientation

Location Colón, Querétaro, Mexico

Reporting To

Plant Manager

Travel

Occasional domestic and international travel required.
- This version is aligned with what automotive companies in Mexico typically expect for a Quality Manager supporting customers such as Volkswagen Group, Volkswagen de México, Audi, and other OEMs.

📌 Automotive Quality Engineer Sr (Colón)
🏢 Kros Automotive México
📍 Colón