Resumes must be submitted in English.
**Job Summary**
This position is primarily responsible for providing implementation, support and maintenance of the technology components that comprise our client's network and infrastructure environments.
**Responsibilities and Duties**
Essential Functions:
- Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, M365, SharePoint, Exchange, Active Directory, etc.).
- Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
- Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner.
- Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.
- Participate in mandatory training.
Supporting Functions:
Team
- Collaborate with other team members to achieve team goals.
- Share and support the activities of other team members.
- Contribute to the improvement of department services, revenue/profitability, and procedures.
Company & Clients




- Understand and incorporate Calsoft values, mission, guidelines and policies (as described in Employee Handbook and other Calsoft documents) into daily work.
- Build and nurture positive working relationships with clients, co-workers and business associates.
**Skills and Qualifications**:
Minimum Qualifications
- Good knowledge of Windows Server and Desktop Operating Systems.
- Ability to work remotely with limited supervision.
- Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand.
Desirable Qualifications
- Experience with networking hardware, such as managed switches, routers, and firewalls.
- Current technical certifications, such as MCSE, CCNA, Azure Certifications.
- Hands on technical experience and knowledge of LAN/WAN operations and protocols.
- Ability to multi-task and adapt to changes quickly.
- A keen ability to learn quickly and find resolutions to technical issues.
- Analytical thinker with strong attention to detail.
- Fluency in Japanese language reading, writing and conversation
UdJSnoCEng

📌 IT Infrastructure Support Engineer (México)
🏢 Calsoft Systems
📍 México