Schedule: Fulltime - Mon-Fri – 14:00-23:00
Job Type: Onsite
Salary Type: Salary
Req: # 2393
No immigration sponsorship or transfer available for this role.
About the Role
Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. The person in this role will work Monday through Friday from 14:00 to 23:00.
What the candidate will do?
Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
Call First: Make calls to facilities and carriers to resolve escalations quickly
Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
Communicate:



Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
Prioritize: Make decisions about which issues to resolve next based on level of urgency
Resolve incidents using multiple processes and use problem-solving skills to make the best decisions for Uber Freight, our carriers, and our customers
Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes
Escalate issues for support when needed
Explain the solutions and decisions you made so we can improve processes and systems
Generate and share ideas that lead to process improvement (efficiency) and/or carrier and customer experience improvement
Basic Qualifications
Advanced English, verbal and written
2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction
About Uber Freight
Uber Freight is a ma

📌 Customer Support Specialist II (Monterrey)
🏢 Uber Freight
📍 Monterrey