The position of **Service Desk Engineer** **I** assist end-users in identifying and solving problems related to computer hardware, software and other items via the telephone and remote desktop support.
- ESSENTIAL DUTY_
1. **Interface with end-users to provide problem resolution**via the telephone and remote desktop support for **hardware, software, and other items**.
2. Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
3. Escalate problems and requests according to established procedures.
4. Research end-user problems to determine root cause.
5. Perform junior administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
6.



Maintain accountability and ownership of issue/ request tickets.
7. Provide proactive end-user management notification of problems.
8. Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
9. Participate in training required to develop and maintain skills necessary to support end-users.
Pay rate 19 - 21 USD Hourly
Great customer service skills
Service now skills is a plus but not mandatory
Tech back ground required
Monday through Friday 9 am to 6 pm
Expected hours: 40 per week

📌 Service Desk Agent (San José Alburquerque)
🏢 Allied Digital Services
📍 San José Alburquerque