Role: Service Now - Veeva Support Apply by Whats App: 55 61 4646 51 Requirements and Offer Job - Education: Bachelor's Degree in Information Technologies or related engineering. - Languages: High level of proficiency in English (speaking, reading, writing)" Level: B2, C1, C2, Fluent - Modality: Home Office 100 % - Location: México - Workday: Monday - Friday - Monthly Gross Salary: $50,000 MXN (on base to experience) - Hiring: 100 % Payroll - Contract: Project - Log Term (at least 1 year) - Benefits: Social Insurance (IMSS), 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance. - Plus Benefits: Online Technical Trainings and Access to Academies & Certifications. - Job Stability and Professional Development Key Required - Service Now with experience with Life Science & Healthcare Industry. - Experienced on Veeva RIM - More Admin side. - Knowledge of GxP, 21 CFR Part 11, Annex 11 & validation processes in a regulated environment. - Strong technical skills in configuration & issue resolution in Windows -based enterprise environments.



- Familiarity with ticketing systems (e.g., ServiceNow) & Request/ incident/change management processes. Experience & Responsibilities - Collaborate closely with cross-functional teams (Regulatory Operations, IT Security, QA, Validation ) to meet compliance & audit readiness. - Maintain comprehensive documentation, including SOPs, user manuals, knowledge base articles, & incident logs. - Participate in validation testing (IQ/OQ/PQ) and periodic system reviews within GxP-regulated environments. - Assist in system upgrades, patch testing, and user acceptance testing (UAT) to support uninterrupted business operations. - Process automation, system optimization & user experience enhancements. - Troubleshoot critical production issues, including system unavailability & data integrity issues & propose resolutions or workarounds. - Ability to replicate & diagnose issues using industry-standard tools & technique

📌 Service Now (México)
🏢 The Adecco Group
📍 México