Descripción y detalle de las actividades
**Summary of the role**
If you hate inefficiency, thrive on solving tough problems
critical moments, this role is for you. We’re building a secure communications
app that keeps public safety agencies connected when it matters most — and we
need someone relentless, focused, and ready to push limits.
You’ll be a key part of a growing technology business,
helping users, keeping systems updated, and making sure everyday tasks run
smoothly.
This is a perfect role for someone who likes a balance of
customer support, light tech troubleshooting, and business administration — no
two days are exactly the same!
**What You'll Do**
- Customer Success & Support
- Respond to user inquiries in a friendly, professional manner.
- Maintain and update user accounts, user database, contracts, and service agreements.
- Provide basic IT support to users (e.g., account access, general troubleshooting).
- Help manage documentation and guides for customers.
- Operations & Administration
- Assist with basic financial tasks.
- Organize digital records and maintain business documents.
- Help keep our day-to-day operations running smoothly across different areas of the business.




- Play a key role in different projects with high impact to our growing company.
Experiência y requisitos
**Skills & Requirements**
- Bachelor’s degree in Business, IT, or a related field preferred.
- Professional English proficiency (written and spoken).
- Experience with Google Workspace, Microsoft Office, and CRM/project management tools.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Basic IT troubleshooting knowledge
**What We Offer**
- Salary: Competitive (MXN $22,000-$25,000/month).
- Schedule: Monday-Friday, 6 AM-3 PM Pacific Time.
- Opportunities for professional development.
- Paid online English courses.
- Enjoyment of proportional vacation days!
Ventajas
- Beneficios de acuerdo a la LFT
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 IT Help Desk - Foránea (Ciudad Juárez)
🏢 Equivity
📍 Ciudad Juárez