The Collections Specialist is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer experience to our borrowers and clients.
**Primary Responsibilities**
- Meet and surpass key performance indicators as specified by Management
- Provide an exceptional customer experience within all communication channels
- Knowledge and adherence to specific guidelines by portfolio
- Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.)
- Properly follow up on all assigned tasks as needed
- Process all transactions and communications accurately
- Protect consumer data in all communications
- Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral,



and status information on all accounts
- Promote good working relations with all other internal and external teams
- Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the Department
**Position Requirements**:
- High School Diploma or equivalent required
- Six (6) months of collection/customer service experience in a call center environment
- Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred
- Ability to work in a fast-paced environment
Pay: From $400.00 per day
Work Location: In person

📌 Collections Specialist (Tijuana)
🏢 Naps Mexico
📍 Tijuana