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Billing Support Specialist (Hybrid)

OpenTable

Customer Success & Support Mexico City Mexico Hybrid Lead Permanent Jul 23, 2026

What You'll Do

Manage a busy queue of inbound billing inquiries via phone, email, and chat. Act as the front-line problem solver for billing disputes and use professional empathy to navigate financial friction. Execute outreach strategies for past-due accounts and negotiate creative payment arrangements to support restaurant longevity.

What We're Looking For

2+ years of experience in a high-volume customer support or contact center environment. Exceptional communication skills with the ability to explain complex financial concepts in simple language. High level of comfort handling sensitive financial data with integrity and flexibility to work assigned shifts.

Additional Information

Experience Level

Mid-Level

Employment Type permanent

Work Mode

Hybrid

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📌 Billing Support Specialist (Hybrid) (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México