Overview:
**Responsibilities**:
- Serve as the first point of contact for internal development-related requests, questions, and issues.
- Coordinate with development teams to prioritize, track, and resolve requests efficiently.
- Create and maintain documentation, FAQs, and training materials for internal systems and processes.
- Conduct onboarding and refresher training sessions (both one-on-one and group) to ensure users understand tools, workflows, and updates.
- Log all support requests, resolutions, and follow-ups for process improvement purposes
- Collaborate with stakeholders to gather requirements for new development projects or system enhancements.
- Test new features or updates before deployment and provide feedback to development teams.
- Identify recurring issues or skill gaps and propose targeted training or process adjustments.




- Act as a liaison between technical teams and end-users, translating technical language into user-friendly explanations.
Qualifications:
- Familiarity with ticketing systems, project management tools, and basic software development concepts.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Analytical and problem-solving mindset, with a focus on continuous improvement.
- Experience in software testing or QA (preferred)
- Basic understanding of software development lifecycles (preferred)
- Exposure to change management or process improvement methodologies (preferred)
- Comfort with delivering virtual and in-person training sessions (preferred)

📌 Business Operations Systems Manager (México)
🏢 International Data Group
📍 México