**Key Responsibilities**:
- Provide accurate and timely solutions to customer inquiries, complaints, and requests.
- Escalate incidents to specialized areas when necessary.
- Maintain updated records of customer interactions in the CRM system.
- Meet performance metrics (call handling time, quality assurance, customer satisfaction, etc.).
- Follow company protocols and customer service policies.
**Requirements**:
- **Advanced English (spoken and written, B2+/C1 or higher).**:
- Previous experience in call center or customer service (preferred).
- Basic/intermediate knowledge of MS Office and CRM systems.
- Strong communication skills, active listening, and empathy.
- Availability to work in rotating shifts (depending on operations).
- Education: High school diploma or technical/college degree (preferred).
**Core Competencies**:
- Customer orientation.
- Problem-solving skills.
- Ability to work under pressure.
- Adaptability and quick learning.
- Teamwork.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $13,500.00 al mes
Incentivos:
- Seguro de gastos médicos mayores
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Call Center Customer Service Representative (Advanced English) (Ciudad López Mateos)
🏢 Experience It
📍 Ciudad López Mateos