We are seeking a highly skilled **Senior Technical Support Engineer** to join our IT Corporate Systems team and play a critical role in driving operational efficiency through advanced IT solutions.
This position requires a combination of strategic insight, technical expertise, and a proactive approach to resolving complex challenges, while collaborating with cross-functional teams to implement scalable and productive IT systems.
**Responsibilities**
- Foster relationships with cross-functional teams to understand their business processes and IT requirements
- Diagnose and troubleshoot network and software issues to minimize operational disruptions
- Resolve complex hardware, software, and networking challenges to maintain consistent service availability
- Identify opportunities for process improvement through IT solutions and automation
- Collaborate with stakeholders to design and implement scalable IT systems and infrastructure
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- 5+ years of experience in a Systems Engineer or similar role with demonstrated expertise in Google Workspace administration and engineering for enterprise environments
- Proficiency in managing Google Workspace Advanced Device Management for platforms including ChromeOS, Android, and iOS
- Expertise in automating Google Workspace tasks via Google Workspace APIs and Google Apps Manager (GAM), including complex scripting for bulk operations and integrations
- Strong communication skills to clearly explain complex technical concepts to diverse audiences
**Nice to have**
- Background in cross-platform device management utilizing tools like Kandji, Intune, and Google Workspace device management for Windows, macOS, and ChromeOS
- Qualifications in deploying Google Meet hardware and managing unified communications solutions
- Familiarity with enterprise identity solutions like Okta,



Entra ID (Azure AD), and Google Workspace for effective user access management
- Skills in automation and scripting, utilizing tools such as Python and PowerShell for advanced system integration
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Technical Support Engineer (México)
🏢 Epam Systems
📍 México