On-site position in the City of Puebla

VENTES is working with a fast-growing, innovative company revolutionizing inventory management and acquisition in a dynamic industry. We are expanding our team to include a Contact Center Manager, a key player in ensuring that our organization scales efficiently and our processes run smoothly.

Job Summary The Contact Center Manager will be responsible for scaling and improving company operations, ensuring that we continue to execute efficiently as we grow. This role involves driving company goals, improving and maintaining operational systems, and managing team performance to align with business objectives. The idóneo candidate will have a strong background in operations, process efficiency, and team management within a high-growth technology environment.

Key Responsibilities

Strategic Leadership

● Work closely with leadership to define company objectives, set clear KPIs, and ensure follow-through on key initiatives

● Provide strategic insights and adjustments to keep the company on track

● Lead efforts to optimize company resources, support staffing decisions, and improve internal infrastructure to sustain business expansion

Operations Management

● Manage on-site operational frameworks that allow the company to function effectively

● Develop and enhance systems, workflows, and processes that support scalable growth and operational efficiency

● Identify bottlenecks and implement solutions to improve performance

● Maintain tools and processes to ensure execution alignment

Team Leadership & Development

● Oversee staff performance and track productivity metrics

● Collaborate with leaders to ensure employees are aligned with company goals

● Support professional development and engagement initiatives

● Coordinate with remote teams and external partners to ensure smooth operations

Risk & Compliance





● Identify operational risks and implement mitigation strategies to ensure business continuity

● Maintain awareness of compliance requirements and support development of internal controls

● Uphold company standards and minimize operational exposure

Required Qualifications

Education & Experience

● Bachelor's degree or higher

● Proven experience managing teams or small businesses with at least 10 employees

● Preferably in start-up or ecommerce environment

● Experience working with remote virtual teams preferred

Leadership & Strategy

● Strong leadership skills with ability to drive initiatives from start to finish

● Experience managing people and leading operational improvements

● Experience executing company goals, tracking KPIs, and refining strategies for continuous improvement

● Strong knowledge of business operations, process development, and scaling strategies

Core Competencies

● Ability to prioritize and perform effectively in fast-evolving, dynamic environments with quick decision-making

● Exceptional organizational skills and meticulous attention to detail in high-pressure settings

● Comfortable utilizing technology to track performance and optimize operations

Language Requirements

● Fluent in Spanish required

● Bilingual candidates with English proficiency required

Preferred Qualifications

Technical Skills

● Experience with business intelligence or data visualization platforms (Power BI, Tableau, Looker)

● Familiarity with automation and integration tools (Zapier or similar platforms)

Additional Experience

● International operations exposure supporting multiple countries or regions

● Experience with logistics, compliance, or cultural adaptability across diverse markets

Additional Requirements

● Before receiving a job offer, candidates will complete a cognitive aptitude test and personality profile.

● Ability to be on site at Lomas de Angelopolis 2 in Puebla City

MONDAY - SATURDAY 48 HR WORK SCHEDULE

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