Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Customer Focus & Orientation: Highly dedicated to providing proactive and reactive detailed support to channel partners and internal Sales personnel regarding the PartnerConnect program.

System & Technical Proficiency: Intermediate to advanced knowledge of CRM/PRM platforms (specifically Salesforce) Proficiency in Microsoft Office business applications, particularly Excel and PowerPoint.

Channel Program Administration: Direct experience or clear understanding of channel program administration, system rules, and channel ecosystem processes.

Communication & Telephone Skills:

Excellent written and verbal communication skills, A calm, confident,and professional telephone manner.

Organizational Abilities:

Strong time and task management skills with the ability to multitask effectively, High attention to detail and accuracy is considered a must.

Problem Solving & Teamwork: Strong analytical problem-solving skills combined with being a collaborative team player.

Cultural Awareness: Sensitivity to and awareness of regional and cultural differences when handling diverse general/regional partners

Education and Experience Requirements

Preferred Education:



Bachelor's degree (BA/BS) in a relatable business field or equivalent work experience

Work Experience:

Channel Partner Support Rep II: 1–2 years of experience in customer support, administration, or sales support.

Core Job Responsibilities

Single Point of Contact: Acting as the primary, centralized contact for North American (or respective region) channel partners, distributors, and Zebra Sales teams regarding PartnerConnect.

Inquiry Resolution: Resolving partner program inquiries and troubleshooting technical tool access or navigation issues via phone, email, and chat.

Cross-Border Exceptions: Evaluating and processing Cross-Borders Exception Requests.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system.

Our Talent

Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

📌 Channel Partner Support Representative (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México