Technical Customer Success Manager

About Us

We are an enterprise-grade logistics platform that solves the operational and data headaches plaguing large organizations. We bridge the gap between mission-critical tech and a human-centric culture. Join us to make a measurable impact on a platform that's already winning.

Role Overview

We are seeking a highly analytical and proactive Technical Customer Success Manager to own the onboarding, implementation, and ongoing technical health of our enterprise accounts. Our platform is a powerful, "low-code" ecosystem with deeply interconnected modules.

You aren't just managing relationships; you are a solution architect and master puzzle-solver. You will deeply understand how our system architecture connects, autonomously troubleshoot complex issues, and guide enterprise customers, including C-level executives, through seamless onboarding journeys.

Employment Type: Contractor

Key Responsibilities
- Technical Onboarding & Implementation: Lead the end-to-end implementation process for new enterprise clients,



ensuring system configurations align perfectly with their operational workflows.
- Solution Architecture & Configuration: Master our low-code platform. Own system configurations, site setups, and live environment data, understanding how a change in one module impacts the entire ecosystem.
- Autonomous Troubleshooting (Tier 1/2): Act as the primary technical escalator for your accounts. Diagnose complex system behaviors, investigate data integrity, and come up with creative configuration workarounds independently before involving engineering.
- Strategic Advisory & C-Suite Communication: Conduct regular business reviews (QBRs) for senior stakeholders, translating complex technical configurations and requirements into high-level business value and data-driven insights.
- Documentation & Playbooks: Build client-facing guides, implementation playbooks, and internal knowledge-base articles to streamline future rollouts.
- Re

📌 Technical Customer Success Manager (México)
🏢 Bringoz
📍 México