**Responsibilities**
- Diagnose and troubleshoot MacOS and related system issues to ensure mínimal disruption
- Resolve complex hardware, software, and networking challenges efficiently
- Collaborate with cross-functional teams to understand business processes and IT needs
- Implement and maintain scalable IT systems and infrastructure solutions
- Automate routine tasks to improve operational efficiency
- Document solutions and support processes to enhance team knowledge
- Monitor system performance and security controls to maintain high availability
- Provide technical guidance and support to internal clients
- Assist in deploying and configuring MacOS devices within the network
- Stay current with MacOS updates and technology trends to optimize support
- Coordinate with other IT teams for seamless integration of services
- Support identity and access management related to MacOS environments
- Train and mentor junior team members on MacOS and support best practices
**Requirements**:
- Experience in MacOS support and administration with 2+ years in a technical role
- Proven ability to troubleshoot and resolve complex technical issues
- Experience working with cross-functional teams to deliver IT solutions
- Strong knowledge of hardware, software, and networking concepts
- Excellent problem-solving and analytical skills
- Effective communication skills for technical and non-technical audiences
- English language proficiency at B2 level or higher
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring,



online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Technical Support Engineer (Macos) (México)
🏢 Epam Systems
📍 México