**Who we are**
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a integral impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
**About the job**
Twilio is growing rapidly and seeking a Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day
- to-day duties including collections, accounting, customer account reconciliation and related bad debt analysis. This position will help support Twilio's growth efforts globally.
**Responsibilities**
In this role, you'll:
- Contact clients and discuss their overdue payments.
- Contact clients and discuss their overdue payment and negotiate with them
- Responding to customer queries.
- You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction.
- Identify key areas for change or improvement.
**Qualifications**
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path,



don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
**Required**:
- You should have minimum of 3 + years of Collections experience
- You are someone who thrives in a fast
- paced environment and can easily shift between the details and the "big picture"
- You love data and reconciliations and you are comfortable with working with targets
- Best in class customer service is your priorities, so you have strong communication and negotiation skills
- You have excellent written and verbal communication skills in English
**Desired**:
- Third level qualification in Accounting, Finance or Business related discipline - or
- relevant experience
**Location**
This role will be remote, and based in Mexico City.
**Travel**
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
**What We Offer**
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
**Twilio thinks big. Do you?**
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

📌 Senior Credit & Collections Analyst (Ciudad de México)
🏢 Twilio
📍 Ciudad de México