**Job Title**:Help Desk Specialist
**Location**:Mérida, Yucatán, México
**Work Arrangement**:On-site
We are seeking a reliable **Help Desk Specialist** to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to join our fast-paced and growing team at **GuideOn Group of Mérida.**
**Responsibilities**:
- **Provide Levels I & II support and troubleshoot** hardware, software, and connectivity issues
- **Configure and maintain** Windows, macOS, ChromeOS, Google Workspace, and Microsoft Azure/Entra AD
- **Manage** user access, onboard/offboard employees, and resolve technical issues in Azure Entra
- **Maintain**clear support documentation and resolve or escalate help desk tickets promptly
- **Provide training** to staff and demonstrate strong communication skills in both English and Spanish
- **Work closely**with IT and admin team, maintain asset registry, and coordinate hardware and software procurement monthly
**Qualifications**:




- Fluent in English (speaking and writing)
- Excellent problem-solving and communication skills
- Ability to prioritize and manage multiple tasks effectively
- Customer-focused attitude with a commitment to delivering high-quality support
- Proactive mindset and can-do attitude
- Availability to **work on-site** (this is not a remote position)
**What We Can Offer**:
- Grow with us — We love promoting from within!
- Early schedule = free afternoons — **6 AM to 3 PM, Monday to Friday**:
- Starting salary of **$14,000.00 to $16,000.00 per month gross** (before taxes)
- **All benefits by law** (IMSS, Infonavit, Aguinaldo, Prima Vacacional, etc.)
Pay: $14,000.00 - $16,000.00 per month
Application Question(s):
- On a scale of 1 to 100, how would you rate your English proficiency?
Work Location: In person

📌 Help Desk Specialist (Mérida)
🏢 MTL OPERATIONS
📍 Mérida